AI Contact Center Solutions for Australian Businesses
Empower your agents and enhance clarity by gathering all customer interactions in one platform.
Intelligent Customer Interaction Management
AI-powered tools help contact centres manage every customer interaction with speed, accuracy, and insight.
Embrace AI
Omnichannel
Automations & chatbots
Scale globally
Data & analytics
Integrations
Embrace AI
Future-proof your contact center with AI tools
Make 4 times more calls with our AI Dialer, analyze every interaction through speech analytics, call transcripts, sentiment analysis, summaries, keyword extraction, and more — all in 10+ languages.
Featured Products
AI Predictive Dialer
AI Speech Analytics
Omnichannel
Reach your customers wherever they are
Enhance customer service with a comprehensive omnichannel platform integrating voice, SMS, social media messengers, and web chat under one roof. Provide the omnichannel 24/7 support that customers demand.
Featured Products
Omnichannel
Automations & chatbots
Optimize every interaction with smart automations
Improve workflows with a fully customizable drag-and-drop Flow Builder and create intelligent chatbots to handle routine customer requests.
Featured Products
Flowbuilder
Chatbots (coming soon)
Scale globally
Local presence, global reach
Connect with customers worldwide using local numbers at competitive rates in over 120 countries and gain valuable insights from agent interactions in more than 10 languages.
Featured Products
AI Predictive Dialer
Infrastructure
Data & analytics
Powerful analytics and data exactly when you need it
Grant your teams access to customer data before every call and provide them with clear dashboards and key insights to help monitor and improve performance.
Featured Products
Real-Time Dashboards
AI Speech Analytics
Integrations
Sync contacts, track conversations, and analyze calls
Connect our powerful contact center features to Hubspot, Salesforce, Zoho, Freshdesk and many more. If you need a custom integration, just send us a message.
Featured Products
Integrations
AI-Powered Sales and Customer Support
Empower your
sales team
Book more meetings and close more deals with AI Dialer, Answering Machine Detection, Call Whispering, and more.
Elevate your
customer support
Orchestrate your inbound with Flow Builder, Skill-Based Routing, Omnichannel, Speech Analytics and more.
Enable
remote work
Enable your agents to work from anywhere using our cloud-based platform and mobile app.
Built for your industry
AI contact center solutions can be tailored to industry-specific customer engagement requirements.
Key Features of AI Contact Center Solutions
AI contact centre solutions integrate seamlessly with business phone systems, UCX, Microsoft Teams phone systems, and SIP trunking to support intelligent, end-to-end customer engagement.
Speech
Analytics
Analyse customer conversations using AI to identify trends, sentiment, and performance insights.
AI Dialer
Achieve 30% higher talk time for your agents with our AI Dialer and Answering Machine Detection.
Flow
Builder
Design routing and queues, build IVR menus, and personalize CX with an easy-to-use visual tool.
Omnichannel
Boost agent productivity by 25% by seamlessly handling interactions from 6 messaging apps in a single interface.
Real-Time Dashboards
Monitor your agents’ performance through tailored dashboards or use one of our pre-made templates.
Access 120+
new markets
via local caller IDs
via local caller IDs
Make 400%
more outbound
calls per hour
calls per hour
8 channels
in one easy-to-use
platform
platform
24 hours
or less to setup your
new contact center
new contact center
Secure Infrastructure for AI Contact Centers
Global coverage you can count on
We maintain a worldwide network of data centers and NOCs, ensuring reliable service, superior call quality, and global coverage.
Local numbers in 120+ countries
Choose from over 200,000 DID numbers to give your business a global reach. Benefit from local caller IDs and competitive rates.
Protecting you and your customers
We implement end-to-end encryption in all data handling and are fully compliant with GDPR requirements. We hold ISO 27001, ISO 9008, and PCI DSS certificates.
Ready to improve
your customer
experience?
Reach out and let’s discuss a tailored solution that fits your business. We’ll help you get started in less than 24 hours.