ISDN Managed Disconnect

What Do I Need For the nbn Disconnection?

What Do I Need For The ISDN Disconnection?

From September 30 2019, all ISDN services are being decommissioned as part of the National Broadband Network (NBN) rollout. This will affect thousands of services nationally and your business will likely be affected.

Managed or Manadatory Disconnects are not new, with hundreds of thousands of business and residential Public Switch Telephone Network (PSTN) Services already and changed over to Session Initiation Protocol (SIP) or more commonly referred to as Voice over Internet Protocol (VoIP) over your Internet service.

Telstra stopped selling new ISDN Services in January 2018 and started a cease sale of Primary Rate ISDN (PRI) and Basic Rate ISDN (BRI) in June 2018 with a view to have all disconnections finalised by 2022.

The most recent wave of ISDN Disconnections has seen some customers services disconnected and their business phones systems interrupted whilst temporary services where provided. Furthermore, diversion costs and loss of productivity are just some examples of what can occur if you do not have a migration strategy in place.

How do I know if I am affected by the nbn disconnection?

If your telephone bill refers to the below types of service, you may be affected.

  • ISDN2
  • ISDN2 Enhanced
  • ISDN10/20/30
  • Megalink
  • Multiline
  • Basic Rate or Primary Rate ISDN

NBN also has tools that can identify if you are affected by “Special Services”. To see if you are affected, check via the Special Services Disconnection Date Tool which will provide you with an expected disconnection date.

I’m scheduled for disconnect. What do I do?

This can be a lengthy process of up to 10 weeks so act quickly.

Telstra and Optus are currently experiencing long delays in porting services over to SIP, however we have some special tools that allow us to divert your numbers with no call diversion charges, keeping your business operational whilst these lines are changed over.

BroadConnect Telecom have 30 years of telecommunications experience and have worked with all carriers closely to achieve a smooth transition with the least interruption possible to your business.

This sounds complicated. Who manages all of this?

Our team will lead you through the entire process, and we will manage the whole process from start to finish. All we need is a recent telephone bill and a letter of authority.

Contact our team today via or give us a call on 1300 880 330

Local business, supporting local business

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Sydney, Australia

1300 880 330

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