Layla UsmanGrandstream vs Yealink IP Phones: Which One Suits Your Australian Business in 2025?
A practical BroadConnect guide, features, real-world use cases, deployment tips and buying checklist
In 2025, choosing the right IP phone matters more than ever. Teams work across showrooms, service bays, regional offices and home offices; they expect crystal-clear voice, easy remote management and tight integration with CRM and collaboration tools. Two brands dominate the conversation: Grandstream (known for value and flexibility) and Yealink (renowned for polished UX and Microsoft/Zoom certification). This guide explains the strengths and trade-offs of each, with pragmatic advice for Australian businesses planning upgrades.
As Australia’s trusted telco partner, BroadConnect combines device procurement, cloud telephony and managed networking to help you choose, deploy and support the phones that actually work for your workflows. Learn how to pick the right models, what to test before you buy, and how to avoid common deployment pitfalls.
How we compared them (what matters in 2025)
Rather than raw specs, Australian businesses should compare phones by how they affect real operations: provisioning speed, ongoing management, integration with Microsoft Teams, compatibility with your Cloud PBX, security and the total cost of ownership (hardware + provisioning + support). In our recommendations we also consider NBN and SD-WAN deployment realities for multi-site customers. See our Cloud PBX and managed networking pages for integration options. (Cloud PBX, SD-WAN & Managed IT)
Feature comparison — Grandstream vs Yealink (concise table)
| Capability | Grandstream | Yealink |
| Price tiers | Entry → Enterprise; strong value in low/mid tiers | Slightly higher average price; premium models aimed at UC |
| Top models (examples) | GXP2170, GRP2616, GXV3380 | T58W Pro, SIP-T54W, VP59 |
| Teams / Zoom | No native Teams certification (work via SIP or SBC) | Native Microsoft Teams & Zoom certified models |
| Touch / Video | GXV Android touchscreen (video capable) | VP59, T58W Pro (video & touch) |
| Provisioning | GDMS cloud provisioning | Yealink RPS / cloud provisioning |
| Wireless | Built-in Wi-Fi/Bluetooth on select models | Built-in Wi-Fi/Bluetooth on many models |
| Security | TLS/SRTP, AES | Dual firmware images, secure boot, TLS/SRTP |
| Open SIP / Interop | Strong open-SIP support | Excellent SIP & UC interoperability |
| Warranty & support | Good warranties; broad reseller ecosystem | Strong vendor support, polished enterprise services |
Note: both vendors support PoE and a wide range of headsets. For strict Teams-native deployments, Yealink reduces integration friction. For open-SIP PBX environments, Grandstream gives excellent value.
Use-case recommendations for Australian businesses
| Use case | Recommended brand/models | Why it fits |
| Small office / low budget | Grandstream GXP1625 or Yealink T31P | Reliable, low-cost phones with essential features |
| Reception / heavy transfers | Grandstream GXP2170 | Large line support, configurable keys for rapid transfers |
| Contact centre / multi-agent queues | Grandstream GRP2616 or Yealink T42U | Durable, headset-friendly, provisioning at scale |
| Microsoft Teams first | Yealink T58W Pro, VP59 | Native Teams firmware, calendar & directory integration |
| Video / exec desk | Yealink VP59 or GXV3380 (Grandstream) | Video calling with touchscreens |
| Remote / hot-desk staff | Yealink SIP-T54W or Grandstream GRP2616 (Wi-Fi models) | Built-in Wi-Fi, easy home setup |
If you run a multi-site dealership, clinic or retail chain across Sydney, Melbourne and Brisbane, hybrid deployments (Yealink for front-of-house; Grandstream for back office) are a common, cost-effective approach.
Real costs — beyond the sticker price
When planning a rollout include device cost, provisioning time, network readiness and support. Typical line items BroadConnect helps you budget for include:
- Device unit cost and PoE switches
- Pre-staging & configuration time (we automate this via cloud provisioning)
- Freight, onsite installs and handset mounting (if required)
- Ongoing firmware maintenance and security patching
- Spare-parts and warranty handling
BroadConnect’s hardware and provisioning services remove much of this friction — we can pre-configure devices, manage SIP trunks and provide an on-shore support contact. Learn about our hardware provisioning. (Hardware & provisioning)
Deployment checklist — what to test before you buy
Before committing to a model, test these in your environment:
- Provisioning speed: Can the device be zero-touch provisioned via GDMS or RPS?
- Teams calling path: If using Microsoft 365 or Teams as your UC, verify call quality with native Teams models. (Microsoft Teams Calling)
- QoS & WAN behaviour: How do phones behave over NBN / SD-WAN links? Test jitter, packet loss tolerance and failover to 4G if required. (Business NBN, SD-WAN)
- Headset compatibility: Does your preferred headset vendor work reliably for EHS or USB?
- Security posture: Confirm TLS/SRTP and firmware update process. See our cybersecurity guidance. (Cybersecurity)
- SIP Interop: If you use a hosted PBX or SIP trunk, test registrations and features (call transfer, park, BLF). (SIP Trunking)
BroadConnect routinely runs proof-of-concept trials and site tests across Melbourne, Sydney and regional NSW to validate these items before full rollouts. (Our services)
Integration notes — Cloud PBX, Teams and analytics
If you run a Cloud PBX or hosted UC platform, both Grandstream and Yealink will work — but integration effort differs. Yealink’s Teams-certified phones offer calendar, presence and native directory with minimal configuration. Grandstream models are excellent when you’re using a SIP-first PBX and need flexible firmware or Android apps on higher end models.
BroadConnect can integrate phones with contact centre analytics, call recording and AI transcription so calls become searchable and actionable. If compliance or recording is important for your industry (healthcare, finance), ask about our Microsoft Teams recording and transcription partners. (AI Meeting Transcription & Call Recording)
Lifecyle & firmware: keep devices healthy
Your phones are endpoints that must be patched and monitored. Yealink’s dual-firmware approach can simplify safe upgrades; Grandstream’s GDMS offers centralised device management. Whichever you choose, plan for:
- Quarterly firmware updates
- A test group to validate new firmware before wide release
- Centralised telemetry for device health and call quality (SIP status, packet loss)
BroadConnect’s managed services can run these tasks for you so IT teams can focus on strategy rather than device housekeeping. (Managed IT & Networking)
We have worked with BroadConnect for several years now and their service has been amazing. When we transitioned our office phones and internett to BC, the team was quick to answer queries and gave regular updates during the process. The support team is always quick to respond to queries and provide updates to our phone system and provide solutions to any issues we have.
Buying tips — questions to ask your reseller or supplier
When evaluating quotes, ask about:
- Are devices pre-provisioned and shipped ready to plug in?
- Does the phone support SRTP/TLS and secure provisioning?
- What’s the vendor’s Australian warranty & RMA process?
- How does the phone behave on business-grade NBN during peak uploads?
- Is native Teams firmware required — or will SIP interoperability suffice?
- What spare stock & staging facilities are available for rollouts?
BroadConnect offers device staging, local warranty handling and Australian provisioning to make deployments frictionless. (Contact us for staging)
Final recommendation — choose by integration, not brand
In short: choose the phone that reduces friction for your operations. If you run Microsoft Teams as your primary UC, Yealink’s certified phones remove integration friction. If you operate an open-SIP PBX or need highly cost-effective fleets with flexible firmware, Grandstream gives excellent value. Many businesses mix both — Yealink for front-of-house and Grandstream for back office — and BroadConnect helps design that hybrid approach.
If you’re unsure, we recommend a small pilot: 10–20 phones (mixed models if needed), run them for two weeks in real conditions (real call queues, remote home setups and NBN load). BroadConnect can provision a pilot, measure MOS/Jitter and produce a migration plan. (Book a pilot)
Need help choosing? BroadConnect can manage the whole project
From handset selection and bulk procurement to zero-touch provisioning, SIP trunking and ongoing support, BroadConnect provides end-to-end services for Australian businesses. We work across Sydney, Melbourne, Brisbane and regional centres and can tailor device, call and network solutions for any industry — retail, automotive, healthcare and more. (Business Phone Systems, SIP Trunking, Business NBN)
If you want a personalised comparison, sample units or a rollout plan, get in touch and our team will prepare a costed, low-risk migration plan. (Contact BroadConnect)
Ready to Upgrade?
Talk to our Sydney-based team today to find out how BroadConnect can transform your business communications.
📞 Book a Consultation or email us at hello@broadconnect.com.au to get started.
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Visit us: Level 26, 1 Bligh Street, Sydney NSW 2000
Call: 1300 880 330
Email: hello@broadconnect.com.au