Layla UsmanGrandstream vs Yealink: Which IP phone is best for your Australian business in 2026?
A practical BroadConnect guide — provisioning, Teams support, security, pricing and real-world recommendations
Choosing IP phones is more than a desk aesthetic — it’s an operational decision. For Australian IT teams the key questions are: how fast can we provision devices at scale, will the phones integrate with our UC stack (Microsoft Teams / CRM / contact centre), and how secure and maintainable are they long-term? Grandstream and Yealink are market leaders with different strengths. This guide explains the trade-offs, links to the exact resources you’ll need, and finishes with a practical recommendation you can use when scoping a pilot with BroadConnect.
Why the handset choice matters
The phone you choose impacts deployment speed, user adoption and total cost of ownership. A modern IP phone must do more than make calls: it should provision zero-touch across sites, integrate with your CRM and Teams, support encryption and firmware management, and be supported locally. BroadConnect pairs phone fleets with managed connectivity (NBN/failover), SIP trunks and contact centre tooling so voice, provisioning and support operate as a single system. See our Cloud PBX and SIP Trunking services for how the full stack works together: Cloud PBX • SIP Trunking.
Grandstream — carrier-grade provisioning and value
Grandstream is widely chosen by telcos, multi-site organisations and contact centres because its devices balance ruggedness, carrier-grade features and competitive pricing. The GRP and GXP series are common in large rollouts and the Grandstream Device Management System (GDMS) provides free, centralised zero-touch provisioning, monitoring and firmware management — a major operational win for large fleets. Models such as the GRP2616 and GXP2170 are cost-efficient workhorses, while the Android-based GXV series (for example the GXV3380) offers smart-phone style flexibility for specialist use cases. Grandstream devices work well with BroadConnect connectivity bundles like our Business NBN and business mobile plans for resilient deployments.
Yealink — polish, Teams certification and executive devices
Yealink’s strength is user experience. If your business uses Microsoft Teams calling natively, Yealink’s Teams-certified phones (T4/T5 series, VP59, T58/T54 variants) provide a consistent, native interface, dedicated Teams buttons and presence information that reduce user friction. Yealink’s higher-end touchscreen/video phones are ideal for execs and meeting rooms. The vendor has also published clear security materials and firmware governance which helps compliance-sensitive deployments; pair Yealink devices with BroadConnect’s on-shore recording and AI transcription options for regulated industries. Yealink models excel when the desktop user experience and native Teams integration matter more than raw unit price.
Practical comparison (table)
| Capability | Grandstream | Yealink |
| Provisioning & management | GDMS zero-touch provisioning; strong for mass deployment. | Cloud/device management portal; good MDM integrations. |
| Native Teams support | SIP/Android options (Direct Routing) | Native Microsoft Teams certified models available. |
| Security & firmware | TLS/SRTP, 802.1x, centralized updates via GDMS | Published security whitepapers, secure provisioning & signed firmware. |
| Device range | Broad budget → carrier grade; Android video models | Polished UX, touchscreen & video executive phones (T5/VP series). |
| Best for | Large fleets, telcos, contact centres | Teams-first workplaces, execs, hybrid offices |
| Total cost of ownership | Excellent value at scale | Premium UX; slightly higher per-unit cost |
This table is the practical lens we use when scoping device fleets for BroadConnect customers. For contact centre and CRM integrations see our contact centre solutions and hardware & provisioning.
We have worked with BroadConnect for several years now and their service has been amazing. When we transitioned our office phones and internett to BC, the team was quick to answer queries and gave regular updates during the process. The support team is always quick to respond to queries and provide updates to our phone system and provide solutions to any issues we have.
Real-world use cases — which brand to pick
Large, multi-site deployments and telco customers typically prefer Grandstream because GDMS dramatically reduces onsite engineering hours and provisioning costs; combined with BroadConnect’s managed network services (VLAN/QoS, SD-WAN) you get a resilient and low-overhead fleet. If your organisation standardises on Microsoft Teams telephony, Yealink’s certified devices give staff a consistent Teams UI and reduce support friction; they’re a natural fit when paired with BroadConnect’s Microsoft Teams integration.
Many customers choose a blended approach: Yealink for execs and the customer-facing team, Grandstream for contact centre and back-office fleets. BroadConnect’s managed provisioning service supports mixed fleets and centralised firmware management to simplify operations (managed IT & networking).
Security, firmware lifecycle and vendor governance
Device security is non-negotiable. Yealink publishes security whitepapers and reports on its firmware lifecycle; Grandstream offers device hardening and centralized patching via GDMS. Ask vendors for documented security controls, signed firmware, secure-boot guarantees and a published update cadence. For regulated industries we recommend keeping recordings and transcriptions on-shore — BroadConnect provides AI meeting transcription & call recording hosted in Australia to meet retention and audit requirements. See also our cybersecurity advisory: Cybersecurity services.
Pricing, SLA and purchase checklist
When comparing quotes, request an all-in price that includes power adapters, provisioning labour, warranty replacement terms and local RMA turnaround times. Ask for support SLAs, DOA policies and the vendor’s firmware support window. A lower headline price can hide higher provisioning or replacement costs — BroadConnect’s procurement and device provisioning services help model true lifetime cost: hardware & provisioning.
Deployment approach — a practical BroadConnect pilot plan
Start small and measure impact. Our recommended pilot runs 4–8 weeks and includes a network readiness check, a 10–30 seat mixed-fleet deployment, CRM and Teams integration testing, and a simple before/after KPI report (missed calls, time to answer, user satisfaction). BroadConnect handles number porting, device zero-touch provisioning, QoS configuration and post-pilot roll-out. Learn more about running a pilot with our services: Cloud PBX • SIP Trunking • Business NBN.
Final recommendation
If your priority is mass provisioning, carrier reliability and the best TCO at scale, start your pilot with Grandstream GRP/GXP phones managed via GDMS. If your priority is a native Teams experience, polished touchscreen phones and executive video devices, evaluate Yealink Teams-certified models. Many customers find a blended fleet provides the best mix: premium Yealink devices for executive and collaboration users, Grandstream for bulk seats and call centres. BroadConnect will scope and deliver the pilot, provision devices, and model TCO so you can make a confident, data-driven choice.
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