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Contact Centre

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Enhance Contact Centre Efficiency and Quality

At BroadConnect, we understand the dynamic needs of contact centres for their telephony systems. Our solutions focus on efficiency, scalability, and reliability to meet these demands.

  • Access next-generation telephony services built on robust carrier-grade infrastructure and dependable voice systems.
  • Improve customer interactions across voice, messaging, video, and SMS channels with feature-rich capabilities.
  • Provide flexibility and faster resolution times, catering to fluctuating contact centre requirements.
  • Benefit from our customer-focused approach, supported by dedicated technical engineers to guide you through every stage.
Scalable Solutions

Enhance Customer Interactions with BroadConnect

Real-Time Call Analytics

Stay ahead with advanced teams call analytics, offering real-time data insights and visual dashboards for proactive decision-making.

Flexible Reporting

Access detailed historical and real-time reports to identify trends, address issues, and share insights effectively across your organization.

Drive Business Productivity

Empower customer-facing teams with live call center statistics, ensuring a focus on customer experience and proactive management of productivity.

Exceed Customer Expectations

Gain visibility into customer call journeys and interactions to enhance understanding and exceed customer expectations consistently.

Better Resource Planning

Utilize call analytics for improved resource planning and response management during peak periods, optimizing workforce efficiency.

Unified Solutions

For Diverse Contact
Centre Needs

At BroadConnect, our unified platform is designed with a modular architecture and extensive integrations, enabling you to create customized contact centre solutions for various clients efficiently.

  • Streamline operations by consolidating quoting, sales, provisioning, feature customization, integration, monitoring, and management onto one platform.
  • Adapt swiftly to your customers’ current needs and offer flexibility to adjust rapidly as their business demands evolve.
  • Operate seamlessly from a unified platform supported by carrier-grade infrastructure, ensuring continuity, clarity, and an enhanced user experience.
streamline operations

Comprehensive Operational Tools
for Enhanced Efficiency

Advanced Call Analytics and Reporting

Access executive summaries, KPI-driven business dashboards, customizable wallboards, and detailed historical and real-time reports to identify trends and react swiftly to opportunities.

Missed Calls Analysis

Maximize customer satisfaction and revenue by leveraging advanced analytics to analyze unreturned missed calls. Quickly identify abandoned calls, ensuring no opportunity for customer engagement is missed.

Supervisor Management Console

Empower team leaders with a dedicated workspace to monitor live calls, prioritize VIP customers, and manage agent and call center group performance in alignment with service levels.

Agent Control Panel

Equip agents with a dedicated workspace featuring a control panel for efficient call management. Identify VIP contacts, handle transfers, holds, callbacks, and other call actions.

Performance Monitoring

Monitor real-time call center metrics for swift response to dynamic conditions. Utilize live data for informed decisions, optimizing resource allocation and operational efficiency.

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Our Testimonials

What Our Awesome Customers Say

“Broadconnect's exceptional staff are the backbone of their service. With rock-solid reliability, Nadine answers our calls promptly, often within half a ring. Their support is unparalleled—they're always ready with a smile and immediate assistance, whether for hardware or bespoke solutions. From our legacy Samsung OfficeServ system to seamless migration to VoIP, Broadconnect delivers outstanding service and expertise.”

William Pearson

Firesense Pty Ltd - NSW, QLD, VIC

“Whenever I encounter an issue or need assistance, Broadconnect’s support team is there to help. Their response time is exceptional, and they go above and beyond to resolve any concerns promptly. Whether it’s a technical glitch or a simple query, I can always count on them.”

Craig Hattingh

Reddam House Sydney

“Always provide a great service and great customer service”

Courtney Allouche

Bowls NSW Limited

“CKD Automotive wants to thank you for the recent migration of 3 x sites onto the Broadconnect Platform. Over several years of managing office communications, this experience was one of the smoothest I’ve experienced. I would happily recommend every business to seriously consider the team at Broadconnect”

Glen Matheson

CKD Automotive - Pennant Hills, Brookvalue & Chatswood

“Broadconnect has been taking care of our phone system and calls successfully for a number of years now. As a business we’ve been operating for 50 years and we know we made the right decision to partner with Broadconnect, which positions us to manage our clients even better with the best technology. Our Service & Sales teams couldn’t be happier”

Mark Guberina

G Brothers Motor Group - Mona Vale
Quote Icon

“Broadconnect's exceptional staff are the backbone of their service. With rock-solid reliability, Nadine answers our calls promptly, often within half a ring. Their support is unparalleled—they're always ready with a smile and immediate assistance, whether for hardware or bespoke solutions. From our legacy Samsung OfficeServ system to seamless migration to VoIP, Broadconnect delivers outstanding service and expertise.”

William Pearson

Firesense Pty Ltd - NSW, QLD, VIC
Quote Icon

“Whenever I encounter an issue or need assistance, Broadconnect’s support team is there to help. Their response time is exceptional, and they go above and beyond to resolve any concerns promptly. Whether it’s a technical glitch or a simple query, I can always count on them.”

Craig Hattingh

Reddam House Sydney
Quote Icon

“Always provide a great service and great customer service”

Courtney Allouche

Bowls NSW Limited
Quote Icon

“CKD Automotive wants to thank you for the recent migration of 3 x sites onto the Broadconnect Platform. Over several years of managing office communications, this experience was one of the smoothest I’ve experienced. I would happily recommend every business to seriously consider the team at Broadconnect”

Glen Matheson

CKD Automotive - Pennant Hills, Brookvalue & Chatswood
Quote Icon

“Broadconnect has been taking care of our phone system and calls successfully for a number of years now. As a business we’ve been operating for 50 years and we know we made the right decision to partner with Broadconnect, which positions us to manage our clients even better with the best technology. Our Service & Sales teams couldn’t be happier”

Mark Guberina

G Brothers Motor Group - Mona Vale