Layla UsmanBroadConnect Guide: Must-Have VoIP & PBX Features for Australian Businesses
A reliable and feature-rich phone system is essential for any Australian business in today’s connected world. Your communication setup should do far more than make and receive calls — it should streamline workflows, support remote and hybrid teams, and enhance customer experience.
This guide explores the key business phone system features every Australian organisation should look for — and how BroadConnect helps you bring them all together.
As one of Australia’s leading business internet providers, Broadconnect delivers robust VoIP and PBX solutions designed specifically for business needs. Our Sydney Office Level 26, 1 Bligh Street, Sydney NSW 2000 is dedicated to helping local companies stay connected with stable internet, static IPs, and guaranteed performance.
Essential VoIP Features for Modern Businesses
VoIP (Voice over Internet Protocol) powers most modern business phone systems, letting calls travel over your NBN or broadband connection instead of traditional copper lines.
This means fewer maintenance costs and greater mobility — while unlocking smart tools like call analytics, voicemail-to-email, and AI-powered summaries.
| Feature | Benefit |
| Cloud-hosted VoIP | No on-site equipment, easier scalability |
| Softphone apps | Work from mobile, laptop, or tablet |
| Call recording | Maintain compliance and training quality |
| AI transcription | Accurate meeting notes and summaries |
| CRM integration | Automatic call logging and data sync |
These features make VoIP ideal for businesses that want to remain agile while scaling nationally or internationally.
PBX System Capabilities for Growing Teams
BroadConnect’s Cloud PBX offers enterprise-grade call control and flexibility. Whether you’re a small business or multi-site operation, PBX systems ensure smooth call handling with features like auto-attendant, call queues, and time-of-day routing — all managed from a web-based admin portal.
PBX systems also integrate seamlessly with tools like Microsoft Teams and Cisco Webex Calling — creating a unified communication environment where every call, chat, and meeting is connected.
Top Features Every Australian Business Should Have
Below are the key must-have functions to ensure your phone system supports productivity, mobility, and growth:
1. Multi-Channel Call Handling
Handle multiple calls simultaneously using one business number — ideal for growing teams or contact centres.
2. Unified Communications
Combine voice, video, chat, and collaboration tools through one platform, accessible anywhere.
Explore Unified Communications via Microsoft Teams or Webex.
3. Cost Efficiency & SIP Integration
Save by combining your existing phone hardware with SIP Trunking. Reduce call costs, extend the lifespan of legacy systems, and simplify billing.
4. Mobility & Remote Access
Empower remote and hybrid teams with mobile apps and softphones that maintain a consistent business number — perfect for on-the-go professionals.
5. Network Optimisation
Run your phone and data on one network. BroadConnect’s SD-WAN and managed networking ensures consistent voice quality, even during peak usage.
6. Auto Receptionist & Smart Routing
Customers are greeted professionally and directed instantly to the right person — no missed calls, no delays.
7. Voicemail-to-Email
Voicemails arrive directly in your inbox, allowing faster responses and easier tracking.
8. Call Analytics & Reports
Gain real-time insight into call volumes, missed calls, and wait times — helping you manage performance and improve customer satisfaction.
Unified Collaboration in the Cloud
Teams can now work together seamlessly across Australia, from Sydney to Perth — through BroadConnect’s Cloud Collaboration Suite.
With integrated calling, chat, and video conferencing, your entire workforce can connect from any device with a consistent business identity.
| Tool | Function |
| Microsoft Teams | Internal collaboration & video calls |
| Cisco Webex | External meetings & virtual events |
| 3CX & Avaya Systems | Custom PBX integrations |
| AI Call Recording | Accurate records & compliance |
Business Communication Priorities in 2025
The chart above highlights the top five priorities for Australian businesses when upgrading their phone systems. According to industry trends, cost reduction, scalability, and mobility remain the leading factors driving adoption of VoIP and cloud-based systems. Meanwhile, security compliance and integration with collaboration tools like Microsoft Teams and Webex have seen a sharp rise — reflecting the shift towards unified communication platforms.
👉 Learn more about BroadConnect’s Cloud PBX, SIP Trunking, and Business VoIP solutions that power these transformations.
Internet speeds and performance can vary between providers, particularly during busy hours. Independent reports from the ACCC Telecommunications and Internet Performance program regularly publish insights on broadband speed, reliability, and service quality across Australia.
We have worked with BroadConnect for several years now and their service has been amazing. When we transitioned our office phones and internett to BC, the team was quick to answer queries and gave regular updates during the process. The support team is always quick to respond to queries and provide updates to our phone system and provide solutions to any issues we have.
Why Australian Businesses Choose BroadConnect
For over three decades, BroadConnect Technologies has helped thousands of Australian SMEs modernise their communications — from VoIP and SIP trunking to business-grade mobile and internet.
We deliver cost-effective, secure, and reliable connectivity with 100% Australian support.
Whether you need a Cloud PBX for remote teams, Microsoft Teams integration, or a complete VoIP business phone system, BroadConnect ensures your organisation stays connected, compliant, and competitive.
Ready to Upgrade?
Talk to our Sydney-based team today to find out how BroadConnect can transform your business communications.
📞 Book a Consultation or email us at hello@broadconnect.com.au to get started.
Getting connected with Broadconnect is simple and quick:
Visit us: Level 26, 1 Bligh Street, Sydney NSW 2000Â
Call: 1300 880 330
Email: hello@broadconnect.com.au