Business NBN and Internet Provider in Australia – Broadconect

Business NBN and Internet Provider in Australia is one of the most searched topics for companies that rely on fast, reliable connectivity to stay competitive. Every business, from small startups to large enterprises, needs internet that supports cloud apps, VoIP calls, video meetings, and customer communication. Choosing the right provider ensures smooth operations and protects your business from costly downtime.

If you are searching for the best business internet provider in Australia, you know how important reliable connectivity is for smooth operations. Choosing the wrong provider can mean slow speeds, long downtimes, and wasted money. On the other hand, the right provider can keep your team connected and give you peace of mind that your business is ready to grow.

This guide breaks the entire process into 8 simple steps to help Australian businesses choose the right NBN and internet provider. It also explains why many businesses in Norwest and Baulkham Hills are turning to Broadconnect for reliable and affordable solutions.

Types of Business Internet in Australia

Australian businesses can choose from several types of internet connections depending on location, speed requirements, reliability expectations, and budget. Understanding the differences is critical before choosing a provider.

NBN Business (TC-4)

NBN TC-4 is the standard Business NBN plan in Australia used by most small to medium businesses.

• Speed options: 50/20, 100/40, 250/25 Mbps
• Suitable for: small offices, retail stores, accountants, consultants
• Typically lower cost than enterprise fibre
• May include priority support depending on provider

This is ideal for businesses using cloud software, email, VoIP, and video conferencing.

Enterprise Ethernet (Dedicated Fibre)

Enterprise fibre and dedicated Ethernet solutions in Australia provide high-performance connectivity for growing businesses.

• Symmetrical speeds (100/100 to 1Gbps+)
• Dedicated bandwidth (not shared)
• Higher SLA guarantees
• Faster fault resolution times

Best for:

• Large offices
• Call centres
• Medical facilities
• Businesses running servers or heavy cloud systems

It offers superior reliability and guaranteed performance compared to standard NBN.

Business Fibre 1000

High-speed fibre-based business internet designed for growing companies.

• Up to 1000 Mbps download
• Higher upload speeds than standard NBN
• Suitable for multi-location companies
• Supports large teams and heavy data use

Ideal for businesses relying on cloud infrastructure and large data transfers.

Fixed Wireless Business Internet

Used where fibre infrastructure is limited.

• Delivered via wireless towers
• Fast installation
• Suitable for regional areas
• Speeds vary depending on signal strength

Often used as either a primary connection or backup solution.

5G Business Internet

5G Business Internet solutions are increasingly used by companies that require flexible and fast deployment.

• Fast deployment
• Flexible contracts
• Good for temporary offices or construction sites
• Performance varies based on network coverage

5G can work well as a redundancy or short-term business solution.

Satellite Internet (Remote Australia)

For rural and remote businesses.

• Available nationwide
• Higher latency
• Suitable where fibre and wireless are unavailable

Often used in mining, agriculture, and remote service industries.

How Much Internet Speed Does a Business Need?

Choosing the right speed depends on how your business operates. Many companies either overpay for unnecessary bandwidth or underestimate their requirements.

Below is a practical speed guide for common industries:

Industry	Recommended Speed	Why
Accounting & Finance	100/40 Mbps	Cloud accounting, file transfers, video meetings
Medical Clinics	100/40 Mbps	Telehealth, secure record access
Call Centres	250/100 Mbps	High-volume VoIP and CRM systems
Construction Companies	50/20 Mbps	Site coordination, cloud access
Retail Stores	50/20 Mbps	POS systems and inventory software
Marketing Agencies	250/100 Mbps	Large media uploads and collaboration

Key Factors That Affect Speed Requirements

• Number of employees
• Use of VoIP systems
• Cloud-based software
• File upload/download size
• Video conferencing frequency
• Security and firewall systems

Businesses using Microsoft 365, Google Workspace, Xero, or cloud CRMs generally require higher upload speeds than residential users.

If your business relies heavily on uptime and performance, speed should be paired with an SLA-backed connection.

Business vs Residential NBN – What Providers Don’t Tell You

At first glance, business and residential internet may look similar, but the differences are important. An NBN for small business plan is designed with higher upload speeds and service guarantees that you simply do not get with residential connections.

Feature	Residential Internet	Business Internet
Service Guarantees	Best effort only	SLA-backed uptime commitments
Upload Speed	Limited	Higher and more consistent
Support	Standard call queues	Priority business support
Extras	Few add-ons	Static IPs, VoIP integration, backup internet
Scalability	Limited flexibility	Easy to upgrade as business grows

For a household, residential internet is fine. For a business, the lack of reliability and support can quickly become a major problem. Many companies consider using home internet to save money, but this often backfires. Read our full post on Business Internet vs Residential Internet to see why the differences matter.

Business NBN Plans in Australia – Pricing Overview

Business NBN plans in Australia vary depending on speed, infrastructure type, and support level. While entry-level business NBN plans typically start from around $80–$100 per month for speeds like 50/20 Mbps, pricing increases based on upload capacity, SLA inclusions, and additional features such as static IP addresses or 4G backup.

Mid-tier business plans (100/40 Mbps or 250 Mbps options) generally range between $110–$180 per month and are suitable for growing teams using cloud software, VoIP systems, and regular video conferencing. These plans often include higher upload speeds and priority support.

For larger organisations requiring dedicated infrastructure, Enterprise Ethernet or fibre-based solutions are priced higher due to symmetrical speeds, guaranteed uptime, and enhanced SLA terms. Enterprise-grade services can range from several hundred dollars per month depending on bandwidth and location.

Businesses should also consider contract length, installation fees, and hardware costs. Some providers offer flexible month-to-month agreements, while others provide discounted pricing for 12–24 month terms. Installation costs may vary depending on existing infrastructure and whether new fibre deployment is required.

Understanding these pricing tiers helps businesses select a plan that balances performance, reliability, and long-term value.

Business NBN Plans Explained (NBN25–NBN1000)

The NBN (National Broadband Network) is Australia’s national broadband rollout. However, not every business has the same experience with it because there are different connection types.

Connection Type	What It Means	Typical Performance	Best For
FTTP (Fibre to the Premises)	Fibre direct to your office	Very high speed and reliable	Medium to large businesses
FTTN (Fibre to the Node)	Fibre to street cabinet, copper to your office	Speed depends on distance from node	Small businesses
HFC (Hybrid Fibre Coaxial)	Fibre plus coaxial cable	Fast, stable in metro areas	Small to medium offices
Fixed Wireless	Internet delivered by radio signals	Moderate speeds, affected by weather	Regional businesses
Satellite	Internet via satellite	Slow, higher latency	Remote areas only

👉 Tip: If your business relies on heavy data use, video calls, or cloud apps, FTTP or HFC will give you the most consistent results. You can also check the official NBN Co rollout map to see which technology type is available in your area.

Business Internet Provider Comparison in Australia

A top Business NBN and Internet Provider Australia should include 24/7 support and no hidden fees. Here’s a quick look at the main players in Australia’s NBN and business internet market:

Provider	Strengths	Weaknesses
Telstra	Wide coverage, brand trust	Higher prices, longer contracts
Optus	Bundled services	Mixed reviews on customer support
Aussie Broadband	Transparent, flexible plans	Limited enterprise solutions
Exetel	Budget-friendly	Lacks premium business features
Commander	Business-focused services	Often locks customers into contracts

Big telcos dominate the market, but alternatives exist. See our in-depth Telstra vs Optus comparison for business users.

Where Broadconnect Fits In

• Business NBN from $85 per month
• Business phone systems from $35 per month
• 4G Backup Internet for continuity
• No lock-in contracts
• One provider for internet, VoIP, 1300/1800 numbers, and cybersecurity

👉 See Broadconnect’s Business NBN Plans.

Broadconnect is also featured on leading telecom comparison platforms:

SLA, Uptime & Reliability Explained for Businesses

For businesses, internet reliability is more important than raw speed. A few hours of downtime can result in lost revenue, reduced productivity, and reputational damage.

What Is an SLA?

An SLA (Service Level Agreement) defines:

• Guaranteed uptime percentage (e.g., 99.9%+)
• Fault response times
• Repair time commitments
• Compensation policies

Enterprise-grade services typically offer stronger SLA terms than standard NBN plans.

Understanding Uptime

• 99% uptime = ~3.6 days downtime per year
• 99.9% uptime = ~8.7 hours per year
• 99.99% uptime = ~52 minutes per year

For businesses that rely on constant connectivity, even small improvements in uptime can make a significant difference.

Latency & Packet Loss

Latency measures how quickly data travels between locations.
Low latency is critical for:

• VoIP calls
• Video conferencing
• Cloud applications
• Online payment systems

Packet loss can cause call drops and slow system performance.

Enterprise connections typically provide lower latency and more stable routing.

Redundancy & Failover Solutions

Many businesses now use dual connections:

• Primary fibre connection
• Backup 4G/5G failover line

If the main line drops, the backup automatically activates, preventing downtime.

For organisations that cannot afford disruption, redundancy is essential and is often supported by professional managed network solutions that monitor and protect business connectivity.

Common Problems With Business NBN and Internet Providers and How to Fix Them

Businesses often face similar NBN challenges:

• Slow speeds in peak hours → Choose providers with strong SLAs and backup plans.
• Outages → Pick providers offering 4G failover.
• Upload limitations → Opt for business-grade plans.
• Support delays → Work with providers offering priority business support.

If you’re comparing Cloud PBX with On-Premise PBX systems, check out our guide on Cloud PBX Norwest vs On-Premise – 5 Smart Factors for a full breakdown.

Internet performance can vary between providers, especially during peak hours. The ACCC Telecommunications and Internet section regularly publishes reports and updates on broadband performance across Australia.

The Future of Business Internet in Australia

Australian businesses are set to benefit from:

• Higher NBN speed tiers – now available up to 1000 Mbps in many areas.
• Fibre upgrades – more businesses getting FTTP access.
• 5G Internet – a strong competitor to fixed-line services in urban areas.
• Greater reliance on cloud systems – making speed and reliability non-negotiable.

Businesses that plan ahead and choose a provider that can scale with them will have a competitive edge. Staying ahead of these changes means partnering with the right business NBN and internet provider Australia that can scale with your needs.

FAQ

How to Evaluate Business Internet Providers in Australia

Choosing the right Business NBN and Internet Provider in Australia involves more than comparing pricing. Businesses should evaluate providers based on performance, reliability, scalability, and long-term support.

When assessing providers, consider:

1. Speed and Bandwidth – Do they offer plans that match your team size and usage needs?
2. Infrastructure Type – NBN, Enterprise Ethernet, Fibre or Wireless?
3. SLA and Uptime Guarantees – What level of reliability is contractually guaranteed?
4. Upload Speeds – Are symmetrical speeds available if required?
5. Support & Response Time – Is local 24/7 business support available?
6. Contract Flexibility – Are there lock-in terms or scalable options?
7. Redundancy & Failover Options – Is backup connectivity available?

Some providers specialise in enterprise-grade fibre solutions, while others focus on small-to-medium business NBN plans. The right choice depends on your industry, operational demands, and future growth.

After reviewing the different types of business internet connections, pricing models, and provider comparisons, many Australian businesses look for a provider that balances performance, reliability, and flexibility. For example, providers like Broadconnect offer tailored Business NBN and Enterprise Ethernet solutions designed for Australian SMEs. However, businesses should compare multiple providers to determine the best technical and financial fit.

Why Businesses Across Australia Choose Broadconnect

Broadconnect provides business-grade connectivity solutions designed for Australian companies that require reliable performance and scalable infrastructure.

Businesses choose Broadconnect for:

• Business NBN plans with SLA-backed support
• Static IP options for servers and VoIP systems
• Optimised connectivity for cloud phone systems
• Australian-based 24/7 support
• Fast installation and porting assistance
• Flexible plans suitable for SMEs and growing enterprises

While many providers offer business internet services, Broadconnect focuses on tailored solutions that balance performance, support, and long-term scalability. Local companies also ask us about advanced telecom setups. Discover how our 1300 vs 1800 numbers guide explains how to make smarter choices for business communication. As a trusted internet provider in Norwest and Baulkham Hills, Broadconnect offers local support and flexible pricing that national carriers often cannot match.

How to Compare Quotes and Switch Easily

Switching providers does not have to be stressful. Use this checklist:

• Compare speeds, SLAs, and pricing carefully.
• Ask about hidden fees or early exit penalties.
• Ensure migration happens with minimal downtime.
• Use providers with backup internet during switchover.
• Test new service before committing long term.

Thank you Broadconnect, the price quoted to change from a Telstra account to Broadconnect is almost half of what we have been paying. Within a day we had all changed over without any problems and the change over took less than 30 mins. Your team are certainly wonderful to work with. Looking forward to many years of professional service.

Business Internet Across Australia: City-by-City Coverage

Broadconnect provides reliable business internet and NBN solutions to companies across Australia.
Our local teams ensure fast support, dependable connectivity, and 4G failover for businesses in every major city.

Explore our location-specific services:
• Business Internet Provider Sydney
• Business Internet Provider Melbourne
• Business Internet Provider Brisbane
•Business Internet Provider Perth
• Business Internet Provider Adelaide
• Business Internet Provider Hobart

Whether your business operates in the CBD or regional areas, Broadconnect delivers fast, scalable, and secure internet designed to keep your teams connected nationwide.

Business Internet & Phone Bundle for Companies

Many Australian businesses purchase internet and phone systems from separate providers. This often leads to finger-pointing when issues occur – the internet provider blames the phone system, and the phone provider blames the internet.

Bundling your business internet, VoIP phones, and SIP trunks with a single provider eliminates this problem completely.

With a bundled solution, your connection is pre-configured to support:

• Cloud phone systems and hosted PBX
• VoIP desk phones and softphones
• SIP trunk services for existing PBX systems
• Reliable call quality with prioritised bandwidth

This also simplifies billing, support, and troubleshooting while ensuring your entire communication setup is engineered to work together.

Broadconnect provides complete business communication bundles that combine:

• Business NBN and fibre internet
• VoIP and cloud phone systems
• SIP trunk connectivity
• Ongoing Australian support

👉 Single point of contact. One optimised network. Zero call quality issues.

Speak to our team to bundle your business internet and phone system into one reliable solution.

Choosing the right Business NBN and Internet Provider Australia is critical for your company’s long-term success. Broadconnect offers a smarter alternative to the big players: affordable NBN and phone solutions, local support, and flexibility with no lock-in contracts. By following these eight steps, businesses can choose the right NBN and internet provider with confidence.

Get in Touch

We would love to help you find the right business internet and phone solutions. Follow us on Facebook, LinkedIn, and Instagram or reach us at hello@broadconnect.com.au | Call: 1300 880 330