Layla UsmanEmpower Your Communications: The Ultimate Guide to Hosted Phone Systems in Australia
Why Australian businesses choose hosted (cloud) phone systems, and how BroadConnect makes the switch simple, secure and measurable
Modern Australian businesses need communications that do more than just connect calls, they must improve productivity, protect compliance, and scale as the business changes. Hosted phone systems (Cloud PBX / Hosted VoIP) deliver that: lower upfront cost, built-in redundancy, anywhere working and advanced features like CRM integration, call recording and unified communications. At BroadConnect we design, deploy and manage hosted phone systems so Australian teams — from Sydney CBD firms to regional offices, get a reliable, compliant, high-performance voice platform.
What is a hosted phone system (Cloud PBX)?
A hosted phone system (sometimes called Cloud PBX or Hosted VoIP) moves your PBX from on-site hardware to a cloud provider’s data centre. Calls are routed over the internet (VoIP), users can choose desk phones or softphones, and administrators manage features through a web portal. The day-to-day operations — firmware updates, security patches and failover — are handled by your provider, which lowers maintenance and lets your IT focus on strategy rather than break/fix.
BroadConnect bundles hosted telephony with options such as Cloud PBX, SIP trunking, and business mobile plans so voice, mobile and internet work as one.
Why Australian organisations are moving to hosted systems
Three practical drivers push most migrations:
- Cost predictability. Replace large CapEx (PBX hardware) with a monthly OpEx subscription and avoid surprise hardware repair bills.
- Flexibility & remote readiness. Add or remove users instantly, and let staff take business numbers anywhere via softphone apps.
- Business resilience. Hosted systems run across redundant data centres and support instant failover to mobiles when premises go offline.
If you need carrier-grade internet to support VoIP, we pair hosted telephony with Business NBN and optional 4G/5G failover to keep calls flowing.
Key benefits in plain terms
Hosted phone systems from BroadConnect give you enterprise functionality without enterprise complexity. Expect:
- Reduced capital and maintenance costs versus on-prem PBX.
- Built-in call recording, voicemail-to-email and conference functionality.
- CRM integration and screen-pop features to speed customer handling.
- Centralised, web-based admin and zero-touch provisioning for devices (hardware provisioning).
- Local support and Australian data-handling options to meet regulatory needs, backed by our cybersecurity controls.
Explore our end-to-end our services to see how these pieces fit.
Our business has been using Broadconnect Telecom services for over 5 years. We have more than 600 devices across 14 large scale healthcare centres. Their VoIP solution is best in its class. The team at Broadconnect are a pleasure to work with – highly competent, very efficient & always responsive.
CHosted vs On-premise vs Hybrid — a quick comparison
| Aspect | Hosted (Cloud PBX) | On-Premise PBX | Hybrid |
| Upfront cost | Low (monthly fee) | High (hardware + install) | Medium |
| Maintenance | Provider-managed | In-house or contractor | Shared |
| Scalability | Instant | Slow, hardware-limited | Flexible |
| Remote work support | Native (softphones) | Limited | Good |
| Resilience / failover | High (geo-redundant) | Dependent on local kit | Configurable |
| Compliance/Data control | Can be onshore | Full local control | Choice of onshore/cloud |
This table helps decide the right architecture for your risk profile and growth plans. If you need trustworthy on-shore recording or transcription, see our AI meeting transcription & call recording options.
Real-world architecture — what we deliver
A reliable deployment combines four layers: resilient internet, SIP trunks or cloud numbers, hosted PBX, and endpoint devices. BroadConnect delivers those layers plus managed connectors into CRMs and contact centres. Typical build blocks include:
- Resilient internet: Business NBN with optional mobile failover
- SIP trunks or hosted numbers: SIP trunking
- Cloud PBX: Cloud PBX and business phone systems
- Device provisioning: hardware and provisioning
- Security & monitoring: managed IT & networking and cybersecurity services
We also integrate telephony into Microsoft Teams for customers who want unified communications — see our Microsoft Teams guidance.
Where hosted systems deliver most ROI
Hosted telephony pays off quickly where organisations need to:
- Scale locations or seasonal staff fast (retail, hospitality).
- Support hybrid work and mobile teams (professional services).
- Meet compliance and long-term recording needs (finance, health) — pair with our on-shore recording options.
- Replace ageing PBX hardware that’s costing more to maintain than to replace.
Pilot path and recommended KPIs
We recommend a phased pilot: pick a business unit (reception, support, sales), migrate users, test failover and CRM integration, then measure results. Track:
- Call uptime & missed-call rate
- Time-to-answer and average handle time (AHT)
- Number portability success and number of support tickets post-cutover
- User satisfaction & adoption rates
BroadConnect will run the pilot, optimise QoS on your network and deliver a clear ROI report; see our contact centre solutions for guided pilots at scale.
Migration & support — how BroadConnect makes it painless
BroadConnect handles number porting, device provisioning, QoS checks and go-live support. Our migration process includes discovery, design, number porting, staged cutover and post-migration training. We also offer managed services so you don’t need in-house PBX experts — check our managed IT & networking and our services for ongoing support options.
Hosted is now baseline, not bonus
For most Australian organisations, hosted phone systems are the pragmatic choice: cost-efficient, resilient and future-proof. Pair them with the right connectivity, device provisioning and on-shore compliance options and you gain a communications platform that grows with your business. BroadConnect combines hosted telephony, SIP, AI transcription, device provisioning and local support to deliver that platform — get a tailored plan and pilot scoped with us: Contact BroadConnect.
Contact Us
Talk to our Sydney-based team today to find out how BroadConnect can transform your business communications.
📞 Book a Consultation or email us at hello@broadconnect.com.au to get started.
Getting connected with Broadconnect is simple and quick:
Visit us: Level 26, 1 Bligh Street, Sydney NSW 2000
Call: 1300 880 330
Email: hello@broadconnect.com.au