Layla UsmanCisco Webex for Australian Business: The Complete Cloud Calling & Collaboration Platform
Australian businesses have always faced the same communication challenge: great tools exist, but connecting them to the local phone network — with Australian numbers, 000 compliance, and reliable local support — adds layers of complexity that most vendors simply don’t solve.
Cisco Webex solves most of it. Broadconnect solves the rest.
As Australia’s authorised Webex partner with over 30 years of local telecom experience, Broadconnect adds the one thing Cisco cannot provide directly: full PSTN connectivity to the Australian telephone network. The result is a complete, enterprise-grade communication platform — voice, video, messaging, and collaboration — inside a single app, backed by an Australian support team that picks up the phone.
This guide covers everything you need to know about Cisco Webex for Australian business, how Broadconnect makes it work end-to-end, and whether it’s the right platform for your organisation.
What Is Cisco Webex?
Cisco Webex is a unified communications platform that brings together cloud calling, video meetings, team messaging, and collaboration tools in a single application. Originally launched in 1995 and acquired by Cisco in 2007, Webex is today trusted by 95% of the Fortune 500 as the backbone of their corporate communications.
Webex covers three core areas of business communication:
- Webex Calling — a cloud-based phone system with full PSTN connectivity, call routing, voicemail, and call management features. Replaces your traditional PBX.
- Webex Meetings — HD video conferencing for up to 200 participants, with screen sharing, breakout rooms, virtual backgrounds, and AI-powered transcription.
- Webex Messaging — secure team chat, file sharing, whiteboarding, GIFs, and reactions — all synced across devices.
Together, these three capabilities replace what previously required three or four separate tools: a phone system, a video conferencing platform, a team chat app, and a file-sharing service. In Webex, it’s all one app, on every device.
Key Features of Cisco Webex Calling — Delivered by Broadconnect
Here is a complete breakdown of what’s included when Broadconnect deploys Cisco Webex Calling for your Australian business:
| Feature | What It Does | Included |
|---|---|---|
| Cloud-Based Phone System | Replace or extend your PBX with a fully hosted system | Yes |
| Calling on Any Device | Desktop, mobile, and IP phone — all on one number | Yes |
| HD Video Meetings | Up to 200 participants with screen share & virtual backgrounds | Yes |
| Team Messaging | Chat, file sharing, GIFs, reactions, whiteboarding | Yes |
| AI Call Transcription | Automatic meeting notes and call summaries via AI | Yes |
| Microsoft Teams Integration | Webex Calling inside the Teams interface | Yes |
| PSTN Connectivity | Make/receive real calls to Australian numbers via Broadconnect | Yes |
| Australian 000 Compliance | Emergency calling compliant with AU requirements | Yes |
| Visual Voicemail | View, read, and manage voicemails from any device | Yes |
| Call Management Suite | Hold, transfer, forward, merge, do-not-disturb & more | Yes |
| Control Hub | Centralised admin portal for all users and services | Yes |
| Enterprise-Grade Security | End-to-end encryption backed by Cisco’s security stack | Yes |
| All Broadconnect Webex deployments include guided onboarding, configuration tailored to your business, and ongoing support from our 100% Australian-based team. |
The Missing Piece: How Broadconnect Connects Webex to Australia
Here’s a fact that most Webex marketing glosses over: in its native form, Webex is a powerful collaboration platform — but it cannot make or receive real calls to standard Australian phone numbers. Not without a certified local carrier connecting it to the PSTN.
Broadconnect provides that connection through Webex Calling with Local Gateway — a certified, Broadconnect-managed integration between the Webex cloud platform and Australia’s telephone network. What this means in practice:
- Inbound calls to your business numbers ring directly in Webex — on your laptop, desktop, or mobile
- Outbound calls show your business number as caller ID — not a personal device or unknown number
- Calls to 000 are fully compliant with Australian emergency service requirements
- Existing business numbers are retained — no need to change numbers when you migrate
- International calls route through Broadconnect’s SIP trunking infrastructure at local carrier pricing
The result: your team has one app — Webex — that handles video meetings, team chat, file sharing, and real phone calls. No separate softphone. No context-switching between apps. No inconsistency between in-office and remote calling experiences.
Webex Plan Options: What Does It Cost?
Cisco Webex is available in several tiers, depending on the features your business needs. Broadconnect works with businesses to select the right plan and add the Australian PSTN connectivity on top:
| Plan | Price (per user) | Core Capability | Key Add-ons |
|---|---|---|---|
| Webex Call | $17/user/month | Calling + PSTN | Teams integration |
| Webex Suite | $25/user/month | Calling + Meetings + Messaging | AI transcription, Webinars |
| Webex Contact | POA | Full contact centre | Advanced analytics & queues |
Note: PSTN calling via Broadconnect’s SIP trunking is in addition to the Webex licence cost, and is priced per line per month with pay-as-you-go call rates. Contact Broadconnect on 1300 880 330 for a tailored quote.
Who Is Cisco Webex Right For?
Webex is not the right platform for every Australian business — and Broadconnect is transparent about that. Here is an honest breakdown of who Webex genuinely suits:
Webex Is the Best Choice If You…
- Operate in a regulated industry (healthcare, finance, legal, or government) where Webex’s enterprise-grade security and compliance certifications are non-negotiable
- Already have Cisco infrastructure (IP phones, room systems, or network hardware) that can be unified under the Webex platform
- Run a contact centre and need Webex Contact Centre’s powerful call routing, analytics, and multi-channel customer engagement tools
- Have 50+ users where Webex’s admin controls, audit logs, and enterprise features justify the cost
- Host large external events where Webex Webinars handles high-participant virtual events better than most SMB platforms
- Need superior hardware integration with purpose-built Cisco desk phones, headsets, and room conferencing systems
You May Be Better Suited to an Alternative If…
- You have fewer than 20 staff without complex call routing needs — a Hosted Cloud PBX from Broadconnect is simpler and more cost-effective
- Your team already has Microsoft 365 — Microsoft Teams with Broadconnect Direct Routing covers calls, chat, and meetings at a fraction of the cost
- You need quick, self-service setup — Webex deployments typically require professional services involvement
| Broadconnect is genuinely platform-agnostic. We deliver Cisco Webex and Microsoft Teams Direct Routing with the same level of service and Australian support. We’ll help you choose the right platform for your specific situation — not the one with the higher margin. |
Cisco Webex vs. Microsoft Teams: Which Is Right for Your Business?
This is the question Broadconnect’s consultants field most often. Both are world-class platforms. Here’s how they compare honestly:
| Factor | Cisco Webex | Microsoft Teams |
|---|---|---|
| Best for | Enterprise, regulated, Cisco shops | Teams already licensed |
| Security | Industry-leading Cisco security stack | Enterprise-grade Microsoft |
| Hardware ecosystem | Full Cisco room devices & desk phones | Third-party only |
| Meetings quality | Superior HD video & AI features | Very good |
| Pricing | From $17/user/month + PSTN | Included in M365 + PSTN |
| Best PSTN partner (AU) | Broadconnect SIP trunking | Broadconnect Direct Routing |
| Setup complexity | Requires professional services | Faster self-service |
The short version: if your organisation fits the Cisco Webex profile — regulated industry, existing Cisco hardware, contact centre needs, or enterprise scale — Webex is the superior platform. If your team is already embedded in Microsoft 365, Teams Direct Routing via Broadconnect is the smarter commercial decision.
Why Choose Broadconnect to Deploy Cisco Webex?
30+ Years of Australian Telecom Expertise
Broadconnect has been delivering business telecommunications solutions since 1990. As a certified Cisco partner with deep expertise in SIP trunking, hosted PBX, and cloud communications, Broadconnect has the technical depth to deploy Webex correctly from day one — and the local knowledge to make it work seamlessly on Australian networks.
The PSTN Piece — Sorted
Most Webex resellers leave the PSTN connectivity problem for you to solve. Broadconnect solves it as part of the deployment. Our Webex Calling with Local Gateway integration is certified, managed, and monitored by Broadconnect — you get full phone system functionality without the complexity.
100% Australian-Based Support
When something goes wrong with your phone system, you need someone who picks up. Broadconnect’s support team is entirely Australian-based, and client reviews consistently note the team answers “within half a ring.” No offshore call centres. No ticket-only support. Real people who know your system.
Single Provider for Everything
Broadconnect can manage your Webex licences, PSTN connectivity, SIP trunking, mobile SIM plans, NBN internet, and inbound 1300/1800 numbers — all on one bill. For businesses tired of managing multiple telco relationships, this consolidation is significant.
No Lock-In Contracts
Like all Broadconnect services, Webex deployments are structured with flexibility in mind. No punishing exit fees. No forcing your business into a 3-year commitment. As your needs evolve, your communications setup evolves with you.
NSW Government Listed Supplier
Broadconnect is listed as a supplier on the NSW Government’s procurement platform — a recognition of the company’s standards, reliability, and credibility as a business-grade technology provider.
What Broadconnect Clients Say
| “Broadconnect’s exceptional staff are the backbone of their service. With rock-solid reliability, Nadine answers our calls promptly, often within half a ring. Their support is unparalleled.”— Healthcare Client, Sydney | “Broadconnect has been taking care of our phone system for a number of years. We’ve been operating for 50 years and we know we made the right decision. Our Service & Sales teams couldn’t be happier.”— CKD Automotive, Pennant Hills |
Frequently Asked Questions
Can Webex replace my existing business phone system?
Yes. Webex Calling is a cloud-based phone system that fully replaces or extends a traditional PBX. With Broadconnect’s PSTN connectivity, your Webex app can make and receive real calls to any Australian or international phone number, using your existing business numbers.
Do I need special hardware to use Webex?
No. Webex works on any desktop, laptop, mobile phone, or tablet. However, Cisco also manufactures a full range of purpose-built Webex-certified desk phones, headsets, and room conferencing systems that integrate natively with the platform — offering a premium experience for businesses that want it.
Can Webex integrate with Microsoft Teams?
Yes. Broadconnect can configure Webex Calling within the Microsoft Teams interface, giving your team enterprise-level calling inside the familiar Teams environment. This is ideal for businesses that want Teams for collaboration but Webex’s calling capabilities.
Is Webex secure enough for healthcare or financial services?
Yes. Cisco is the world’s largest enterprise security company, and that expertise is embedded throughout Webex. The platform includes end-to-end encryption, compliance certifications, and data sovereignty options that meet the requirements of highly regulated Australian industries including healthcare, finance, and government.
How does Broadconnect support Webex deployments?
Broadconnect provides guided onboarding, configuration tailored to your business, and ongoing technical support from a 100% Australian-based team. We also manage your PSTN connectivity, licences, and any Cisco hardware as part of a unified managed service.
Is there a free version of Webex?
Webex offers a free plan supporting meetings of up to 100 participants, limited to 50 minutes per session. For external phone calling (PSTN), you need the Webex Call plan at $17/user/month or the Webex Suite at $25/user/month. Broadconnect adds Australian PSTN connectivity on top.
| Talk to Broadconnect About Webex Todaybroadconnect.com.au/services/cisco-webex/ | 1300 880 330hello@broadconnect.com.au | Mon–Fri 8am–5pm AEST |
Broadconnect Technologies Pty Ltd is an Australian-owned and operated telecommunications provider founded in 1990. Cisco and Webex are trademarks of Cisco Systems Inc. Plans, pricing, and features are subject to change — please refer to broadconnect.com.au for current information.