broadconnectauthor2Cisco Webex vs Microsoft Teams Phone
Cloud-based phone systems have become an important part of modern business communication, particularly for organisations supporting hybrid and remote teams. Cisco Webex Calling and Microsoft Teams Phone both provide businesses with cloud-based calling alongside collaboration features, but there are differences in how each platform approaches communication and integration. This guide compares Cisco Webex vs Microsoft Teams across key areas including features, collaboration, integrations, mobility, pricing considerations, and suitability for different business sizes.
Cisco Webex Overview
Cisco Webex is a cloud-based communication and collaboration platform that provides businesses with calling, messaging, meetings, and other workplace communication tools. Cisco Webex Calling extends these capabilities into a business phone system, allowing organisations to manage business calls through the cloud. For Australian businesses, Webex can support employees across offices, remote locations, and mobile environments while providing a centralised approach to business communication.
Microsoft Teams Phone Overview
Microsoft Teams Phone is a cloud-based business phone solution that adds business calling capabilities to Microsoft Teams. It allows organisations to manage business calls alongside meetings, messaging, and collaboration within the Microsoft Teams environment. For businesses already using Microsoft 365, Teams Phone can provide a familiar communication platform while supporting employees across office, remote, and hybrid working environments. Businesses considering Microsoft Teams can also explore Microsoft Teams Flex for a flexible approach to integrating business calling with their existing collaboration environment.
Feature Comparison
Both Cisco Webex Calling and Microsoft Teams Phone provide cloud-based business calling, but their strengths can differ depending on how your business communicates and the platforms you already use.
| Feature | Cisco Webex Calling | Microsoft Teams Phone |
|---|---|---|
| Call Quality | HD voice and business calling | HD voice and cloud calling |
| Collaboration | Webex messaging and video meetings | Teams meetings, messaging and collaboration |
| Integrations | CRM and telephony integrations | Microsoft 365 and business application integrations |
| Mobility | Mobile app and remote access | Desktop and mobile Teams apps |
| Hybrid Work | Supports distributed teams | Strong integration with Microsoft 365 workflows |
For businesses already using Microsoft 365 extensively, Microsoft Teams Phone can provide a more integrated experience. Organisations looking for a broader Cisco communication environment may find Webex Calling a suitable option.
Pricing Considerations
Pricing for Cisco Webex Calling and Microsoft Teams Phone can vary depending on the features, licences, number of users, calling requirements, and deployment model selected. The total cost may also include business phone numbers, calling services, integrations, and ongoing support. When comparing the two solutions, businesses should look beyond the basic licence price and consider the overall cost of running and managing the phone system. Existing Microsoft 365 or Cisco environments can also influence which option provides better value. For Australian businesses, it’s worth assessing the required features, number of users, calling requirements, and future growth before making a decision. A tailored assessment can provide a more accurate comparison than comparing subscription prices alone.
Which Solution Is Best?
There is no single best option for every business. The right choice between Cisco Webex Calling and Microsoft Teams Phone depends on your organisation’s size, existing technology, communication requirements, and future plans. Small businesses may prefer a straightforward cloud phone solution that is easy to deploy and manage. Growing businesses should consider scalability, integrations, and the ability to add users as the organisation expands. For larger and multi-location businesses, factors such as advanced calling requirements, existing infrastructure, integration capabilities, and administration can become more important. Businesses with hybrid teams should also consider mobile access, remote calling, collaboration tools, and how easily employees can stay connected across different locations. If your organisation already relies heavily on Microsoft 365, Microsoft Teams Phone may offer a familiar and integrated communication environment. Businesses already using Cisco technologies may find Cisco webex Calling fits more naturally into their existing setup. For a more tailored recommendation, businesses can review the Cisco Webex Service and compare it with their current communication environment before choosing a platform.
Frequently Asked Questions
Below are answers to some common questions to help you better understand the topic and the options available.
1. Is Cisco Webex better than Microsoft Teams?
Neither platform is automatically better for every business. The right choice depends on your existing technology, communication requirements, integrations, business size, and future growth plans.
2. Can Cisco Webex integrate with Teams?
Yes. Cisco Webex can integrate with Microsoft Teams, allowing businesses to connect their communication and collaboration environments where required.
3. Which phone system is better for Australian businesses?
Both can be suitable for Australian businesses. Microsoft Teams Phone may be a natural choice for organisations already using Microsoft 365, while Cisco Webex Calling may suit businesses that prefer the Cisco Webex communication environment.
4. Which is better for hybrid work?
Both platforms support hybrid work through cloud calling, mobile access, messaging, and video collaboration. The better option depends on the applications and communication tools your employees already use.
5. Which is easier to manage?
Both solutions are cloud-based and can simplify phone system management compared with traditional on-premises systems. Ease of management will depend on your existing technology environment, deployment model, and business requirements.
Need Help Choosing Between Cisco Webex and Microsoft Teams Phone?
Choosing between Cisco Webex Calling and Microsoft Teams Phone can be difficult when both platforms offer modern cloud communication features. BroadConnect helps Australian businesses assess their existing systems, communication requirements, and future plans to identify the most suitable solution. Whether you’re moving from a traditional phone system or reviewing your existing cloud communications, our team can help you compare your options and plan the right approach for your business.
Call: 1300 880 330
Email: hello@broadconnect.com.au
Follow us on Facebook, LinkedIn, and Instagram for updates and offers.