Microsoft Teams Direct Routing

If your business already uses Microsoft Teams for chat and meetings, you’ve probably come across the term microsoft teams direct routing. Many companies across Australia are moving toward Direct Routing because it lets them make and receive phone calls through Teams without being tied to Microsoft’s calling plans.

This guide breaks down how it works, why it matters, and what businesses should know before switching. If you’re still comparing overall telecom options, you may find The Complete Guide to Choosing the Right NBN and Internet Provider for Your Business in Australia helpful.

1. What Is Direct Routing?

Direct Routing connects your business phone service (SIP trunk) to Microsoft Teams. Instead of using Microsoft Calling Plans, Direct Routing lets you choose your own carrier while keeping Teams as your main phone system.

In simple terms:

• Teams becomes your phone system
• You can keep your existing numbers
• You can customise your call routing
• You’re not locked into Microsoft’s pricing
• You can scale channels as your business grows

Direct Routing also fits well with broader microsoft uc solutions, letting you build a complete unified communications setup around Teams.

2. How It Integrates with Teams Calling

Direct Routing sits in the background and links your SIP trunk to Microsoft’s cloud. Once the connection is set up, Teams becomes your central hub for making and receiving external calls.

Direct Routing Works Well If You Need:

• Teams calling Australia
• Flexible call routing
• Integration with existing numbers
• A mix of desk phones and softphones
• Support for hybrid or remote teams

Here’s a simple comparison of how Direct Routing fits into Teams Calling:

Teams Calling with Direct Routing

Microsoft also provides a clear overview of Teams voice features on their official Microsoft Teams calling overview page.

3. Benefits for Remote and Hybrid Teams

Direct Routing works anywhere Teams works, which makes it ideal for hybrid and remote workplaces. This is one of the reasons many organisations choose microsoft teams direct routing when building flexible communication setups.

Benefits Include:

• Take calls from home, office, or on the road
• No physical phone hardware needed
• Consistent experience on mobile, desktop, and laptop
• Easy number management
• Ideal for businesses with multiple sites

For many companies, Direct Routing plays a major role in building a business unified communications setup.

4. Cost Advantages

One of the biggest reasons businesses choose Direct Routing is cost. Because you can use your own carrier, you’re not locked into Microsoft’s fixed calling plan rates.

Cost Differences

For mid-sized or fast-growing teams, the cost savings can be significant over time. This is why direct routing for businesses is now the preferred option.

5. Required Setup

Setting up microsoft teams direct routing is simpler than most businesses expect. A provider like Broadconnect handles the technical work.

You usually need:

• Microsoft 365 subscription
• Teams Phone license
• SIP trunking
• Session Border Controller (SBC) managed by your provider
• A stable business internet connection

With these pieces in place, setting up microsoft teams direct routing becomes a straightforward process for most businesses.

To understand how SIP services work in Australia, the Telstra SIP Connect overview is a helpful reference.

NBN Co also explains how business-grade networks support cloud voice services:

6. Direct Routing vs Microsoft Calling Plans

Some small teams start with Microsoft Calling Plans because they’re simple. But Direct Routing offers more control and better long-term value.

When Calling Plans Make Sense:

• Small teams
• Single location
• No complex routing needed

When Direct Routing Makes More Sense:

• You want lower call rates
• You need to keep your numbers
• You want carrier flexibility
• You have multiple branches
• You want custom routing
• You use cloud pbx teams setups

The ACMA also explains VoIP and calling regulations clearly here:

7. Broadconnect’s Teams Calling Solutions

Broadconnect provides Direct Routing solutions designed for Australian businesses that want flexibility and simplicity.

Our Microsoft Teams Flex solution lets businesses use Direct Routing, Teams Calling, and advanced voice features without complicated setup.

Why Businesses Choose Broadconnect:

• No complex setup
• Local support
• Competitive call rates
• Works with existing numbers
• Scales easily
• Fits into your unified communications plans

If you’re exploring broader phone and internet options, our in-depth guide may help:
The Complete Guide to Choosing the Right NBN and Internet Provider for Your Business in Australia

FAQs Microsoft Teams Direct Routing

Conclusion

With the right setup, microsoft teams direct routing becomes a long-term solution that scales easily as your business grows. Microsoft teams direct routing gives businesses more flexibility, lower costs, and a smoother experience than relying only on Microsoft Calling Plans. It works well for remote, hybrid, and multi-site teams that want a reliable calling setup without installing bulky phone hardware.

If you’d like help comparing options or want a tailored solution, Broadconnect can walk you through the process and set everything up for you.

We would love to help you find the right business internet and phone solutions. Follow us on Facebook, LinkedIn, and Instagram or reach us at hello@broadconnect.com.au | Call: 1300 880 330