Layla UsmanReplace Your Business Phone System with Microsoft Teams — Built for Australian Businesses
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Sydney
Melbourne
Brisbane
Perth
Adelaide
Australia-Wide
Microsoft Teams & UCaaS · 2025
Replace Your Business Phone System with Microsoft Teams — Built for Australian Businesses
From Sydney CBDs to remote Queensland operations, discover how BroadConnect delivers Teams Direct Routing, Operator Connect, and enterprise calling to every corner of Australia.
Microsoft Teams has quietly become the most powerful business phone system available to Australian companies today — and most businesses haven’t unlocked even half of its calling capabilities. If you’re still paying for a separate phone system alongside Teams, you’re paying twice for half the experience.
In This Article
- Why Microsoft Teams Is Replacing Business Phone Systems
- The Numbers: Teams Adoption in Australia
- Direct Routing vs Operator Connect Explained
- Teams Phone vs Traditional PBX
- Teams Solutions by Australian City
- What You Need to Get Started
- Pricing & Total Cost of Ownership
- Frequently Asked Questions
- Why BroadConnect for Your Teams Journey
320M+
Microsoft Teams daily active users worldwide
68%
Australian enterprises using Teams as primary comms tool
41%
Cost savings vs traditional PBX phone systems
$3.8B
Australian UCaaS market value projected by 2027
Why Microsoft Teams Is Replacing Business Phone Systems
The traditional office phone system — a clunky on-premises PBX with physical handsets, line rental, and a separate IT support contract — is becoming as obsolete as the fax machine. Across Sydney, Melbourne, Brisbane, Perth, and Adelaide, Australian businesses are making a decisive shift toward unified communications, and Microsoft Teams Phone is leading the charge.
Microsoft Teams isn’t just a video meeting tool. With the right telephony configuration — delivered by a certified Australian provider like BroadConnect — Teams becomes a full-featured cloud phone system capable of replacing every aspect of your existing telephony infrastructure.
Key insight: Gartner predicts that by 2026, over 75% of enterprises globally will have replaced their legacy PBX systems with cloud-based UCaaS platforms. In Australia, that transition is already well underway — and Microsoft Teams is the platform of choice for the majority of businesses already invested in Microsoft 365.
What Microsoft Teams Phone Can Do
- Make & receive PSTN calls from any device — desktop, mobile, or browser — using your existing Australian phone numbers.
- Auto attendants & call queues that intelligently route callers without a dedicated receptionist or on-premise hardware.
- Voicemail with transcription, call recording, call analytics, and compliance archiving — all within the Microsoft 365 ecosystem.
- Number porting — keep your existing Australian landline and 1300 numbers when migrating to Teams.
- Multi-site management — manage phone systems across all your Australian offices from a single admin console.
The Numbers: Teams Adoption in Australia
Australia is one of Microsoft’s fastest-growing Teams markets in the Asia-Pacific region. According to IDC Asia/Pacific, Australia’s Unified Communications as a Service (UCaaS) market is on track to reach AUD $3.8 billion by 2027.
| Year | Australian Teams Business Users (Est.) | Teams-as-Phone Adoption | YoY Growth |
|---|---|---|---|
| 2020 | 2.1 million | 8% | — |
| 2021 | 3.8 million | 14% | +81% |
| 2022 | 5.2 million | 24% | +37% |
| 2023 | 6.9 million | 38% | +33% |
| 2024 | 8.4 million | 52% | +22% |
| 2025 (proj.) | 10.1 million | 65% | +20% |
“The convergence of collaboration and telephony is no longer a future state — it is happening right now in offices across Sydney, Melbourne, and Brisbane. Microsoft Teams Phone is the catalyst.” — IDC Australia, Unified Communications Market Report 2024
Direct Routing vs Operator Connect Explained
To enable real phone calls in Microsoft Teams, you need to connect Teams to the Public Switched Telephone Network (PSTN). In Australia, there are two primary methods — both available through BroadConnect’s Teams telephony services.
| Feature | Teams Direct Routing | Teams Operator Connect | Microsoft Calling Plans |
|---|---|---|---|
| Setup complexity | High (requires SBC) | Low (admin portal) | Very low |
| Cost (per user/mo) | From $8 AUD | From $12 AUD | From $18 AUD |
| Australian local numbers | ✓ All states/territories | ✓ Major cities | ✗ Not available in AU |
| 1300 / 1800 numbers | ✓ Yes | ✓ Yes | ✗ No |
| Available via BroadConnect | ✓ Yes | ✓ Yes | Not offered |
BroadConnect recommendation: For most Australian SMBs (10–200 users), Teams Operator Connect offers the fastest deployment. For enterprises with complex requirements, Teams Direct Routing provides the most flexibility. Talk to our Teams specialists →
Teams Phone vs Traditional PBX
Traditional PBX / On-Premise
Legacy hardware-based phone system
- ✗ High upfront hardware cost ($10K–$50K+)
- ✗ Dedicated IT staff to maintain
- ✗ Fixed desk phones only
- ✗ Separate from collaboration tools
- ✗ Difficult to scale
- ✓ Works without internet
Recommended
Microsoft Teams Phone System
Cloud-based via BroadConnect
- ✓ No hardware — per-user licensing
- ✓ Fully managed by BroadConnect
- ✓ Works on any device, anywhere
- ✓ Integrated with Teams & M365
- ✓ Scale users in minutes
- ✓ 24/7 Australian-based support
Microsoft Teams Solutions by Australian City
BroadConnect provides Microsoft Teams Phone deployment and support services to businesses across all major Australian cities and regional centres. Our local expertise means faster onboarding and support teams who understand ACMA regulations.
Sydney, NSW
CBD, North Shore, Parramatta, Macquarie Park. Fast NBN Business & fibre-backed Teams deployment.
Melbourne, VIC
CBD, Docklands, Southbank, St Kilda Rd. Operator Connect & Direct Routing specialists.
Brisbane, QLD
CBD, Fortitude Valley, South Brisbane. Full number porting & Teams migration.
Perth, WA
CBD, Subiaco, Fremantle. Low-latency Teams calling via Australian data centres.
Adelaide, SA
CBD & surrounds. Scalable Teams Phone for government, healthcare & professional services.
Regional Australia
Fixed wireless & satellite-backed Teams solutions for remote & regional offices nationally.
What You Need to Get Started
| Requirement | Details | BroadConnect Role |
|---|---|---|
| Microsoft 365 Licence | Business Basic, Standard, or Enterprise E3/E5 | Reseller & advisor |
| Teams Phone Add-on | Teams Phone Standard (~AUD $10/user/mo) | Licence provision |
| PSTN Connectivity | Direct Routing SBC or Operator Connect | Fully managed |
| Australian Numbers | New DID numbers or port existing landlines/1300s | Number porting managed |
| Internet Connectivity | Min. 1 Mbps per concurrent call (NBN 50+ recommended) | Connectivity audit included |
| Teams Admin Config | Call policies, auto attendants, voicemail, queues | Done-for-you setup |
Pricing & Total Cost of Ownership
According to Forrester Research, organisations deploying Microsoft Teams Phone achieved an average ROI of 143% over three years.
| Cost Category | Traditional PBX (50 users) | Teams Phone via BroadConnect | Annual Saving |
|---|---|---|---|
| Hardware / Maintenance | $18,000 / yr | $0 | $18,000 |
| Line Rental & Call Costs | $14,400 / yr | $5,400 / yr | $9,000 |
| IT Support / Admin | $12,000 / yr | $2,400 / yr | $9,600 |
| Collaboration Tools | $9,600 / yr | Included in M365 | $9,600 |
| Teams Phone Licensing | — | $6,000 / yr | — |
| Total Annual Cost | $54,000 | $13,800 | $40,200 saved |
Australian businesses: BroadConnect offers a free Total Cost of Ownership (TCO) analysis. We’ll model your exact costs and savings. Request your free analysis today →
Frequently Asked Questions
Can Microsoft Teams replace my business phone system in Australia?
Yes. With BroadConnect’s Teams Phone solutions, Australian businesses can make and receive PSTN calls directly from Teams on any device — completely replacing traditional desk phones and PBX systems.
Can I keep my existing Australian phone numbers?
Absolutely. BroadConnect handles full number porting for landlines, 1300 numbers, and 1800 numbers from any Australian carrier with minimal disruption.
Does Teams Phone work for remote and regional Australian offices?
Yes. BroadConnect can pair Teams with our business internet solutions — including NBN, fixed wireless, and 4G/5G failover — to ensure reliable calling even in regional areas.
How long does a Teams Phone migration take?
For SMBs (under 50 users), BroadConnect typically completes the full migration within 2–4 weeks. We handle all configuration, number porting, and user onboarding so your team experiences zero downtime.
Why BroadConnect for Your Teams Journey
- Microsoft Certified Partner — certified to deploy Teams Phone via Direct Routing and Operator Connect across Australia.
- Australian-based 24/7 support — real people, Australian time zones. Explore our support services.
- Bundled connectivity — pair Teams Phone with BroadConnect Business NBN or dedicated fibre for guaranteed call quality.
- End-to-end migration — we handle everything. See our cloud communications page.
- No lock-in contracts — flexible month-to-month options. Compare our business phone plans.
Ready to Move to Teams Phone?
Get a free Teams readiness assessment and custom quote from BroadConnect — Australia’s trusted Teams telephony partner.