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Author: Layla Usman

Author: Layla Usman

News & Events

Call analytics for Microsoft Teams — turn every call into business insight (BroadConnect guide)

Call analytics for Microsoft Teams — turn every call into business insight

  • Layla UsmanLayla Usman
  • January 13, 2026

AI call strategies to boost lead capture for Australian SMEs

AI call strategies to boost lead capture for Australian SMEs Practical, on-shore

  • Layla UsmanLayla Usman
  • January 12, 2026
News & Events

How to exit a Nexgen contract — practical steps for Australian businesses

How to exit a Nexgen contract — practical steps for Australian businesses

  • Layla UsmanLayla Usman
  • January 11, 2026
News & Events

BroadConnect guide: How to build a voicebot that actually improves customer support BroadConnect guide

BroadConnect guide: How to build a voicebot that actually improves customer support

  • Layla UsmanLayla Usman
  • January 9, 2026
News & Events

Sales AI Explained: How Artificial Intelligence Is Transforming Sales Teams

Sales AI Explained: How Artificial Intelligence Is Transforming Sales Teams A practical

  • Layla UsmanLayla Usman
  • January 7, 2026
News & Events

SIP trunking: the future of VoIP & streaming media — a BroadConnect guide for Australian businesses

The move away from copper and toward internet-delivered voice is no longer

  • Layla UsmanLayla Usman
  • January 6, 2026
News & Events

The evolution of the voicebot: From IVR menus to Agentic AI

The evolution of the voicebot: From IVR menus to Agentic AI How

  • Layla UsmanLayla Usman
  • December 26, 2025
News & Events

AI Sales Agents in 2026: Why Unified Platforms Will Define Revenue Performance

AI Sales Agents in 2026: Why Unified Platforms Will Define Revenue Performance

  • Layla UsmanLayla Usman
  • December 24, 2025
News & Events

Design IVR That Help: A BroadConnect Guide to Frustration-Free Call Automation

Design IVR That Help: A BroadConnect Guide to Frustration-Free Call Automation Customers

  • Layla UsmanLayla Usman
  • December 23, 2025
News & Events

Stop Losing Billable Hours: How an AI Virtual Receptionist for Law Firms Drives Operational Excellence

Stop Losing Billable Hours: How an AI Virtual Receptionist for Law Firms

  • Layla UsmanLayla Usman
  • December 17, 2025
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Recent Posts

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