Layla UsmanMicrosoft Teams Phone System for Australian Businesses
Microsoft Teams is already open on your team’s screen every day. They use it for chat, for video meetings, for sharing documents and collaborating on projects. But when a client calls your office number, the call still routes through a traditional phone system — a separate piece of infrastructure that was not designed to work with the way your business actually communicates today.
That disconnect is the problem Broadconnect’s Microsoft Teams Phone System solution eliminates.
By integrating real Australian telephone calling directly into Microsoft Teams, Broadconnect gives your team a single application for everything — internal chat, video meetings, file collaboration, and external phone calls to any number in Australia or internationally. Your existing Teams experience. Your existing Microsoft 365 licences. Now with a full business phone system built in.
In this guide, we cover exactly how Microsoft Teams calling works, what the Broadconnect Flex platform adds on top of standard Teams, which businesses it suits best, and how Broadconnect’s 30+ years of Australian telecom experience ensures your deployment works from day one.
Why Australian Businesses Are Moving Their Phone System into Teams
| 320M+ daily active users of Microsoft Teams globally — the world’s most used business collaboration platform | 85% of Australian enterprises already have Microsoft 365 licences — Teams is already installed | 40% average reduction in telephony costs reported by businesses moving from PBX to Teams calling |
The logic is straightforward: if your team is already using Teams for chat and video meetings, adding phone calls to the same application eliminates an entire layer of infrastructure, reduces software licensing complexity, and gives every staff member one fewer application to manage. The question is not whether to move your phone system into Teams — it is how to do it correctly, with full Australian number support, compliance, and expert local deployment.
What Is Microsoft Teams Phone System Calling?
Microsoft Teams is a collaboration platform. Out of the box, it handles internal chat, video meetings, file sharing, and channel-based team communication. What it does not include by default is the ability to make and receive real phone calls to external Australian numbers.
That capability — the connection between Microsoft Teams and the Australian telephone network (PSTN) — is what Broadconnect provides. There are two primary ways Broadconnect delivers this:
1. Microsoft Teams Direct Routing via SIP Trunking
Broadconnect connects Microsoft Teams to the Australian PSTN through SIP trunking — a certified, carrier-grade link that allows Teams to make and receive real calls to any Australian landline or mobile number. This is the most flexible approach, giving businesses full control over call routing, number porting, and call policies.
- Existing business numbers ported to Teams — no need to change the numbers your clients already call
- Australian geographic and 13/1300/1800 numbers routed directly into Teams
- Call routing rules configured for business hours, after-hours, departments, and individuals
- Broadconnect manages the SIP trunk — you simply use Teams as your phone system
2. Broadconnect Flex — Enhanced Teams Calling
Broadconnect Flex is Broadconnect’s enhanced Microsoft Teams calling solution that layers enterprise voice features, receptionist console capabilities, and contact centre integration on top of standard Teams Direct Routing. Flex is designed for businesses that need more than basic calling — multi-site call routing, operator consoles, advanced call queues, or integration with inbound contact centre services.
- Per-user calling with included national call minutes
- Receptionist console add-on — a dedicated operator interface for front-of-house call handling within Teams
- Inbound & contact centre services integrated with Teams for customer-facing teams
- Hardware & accessories — Broadconnect supplies Teams-certified desk phones, headsets, and room devices
- Quick setup and guided onboarding — Broadconnect’s team handles all configuration
| Most Microsoft Teams resellers provide the software licence and leave you to figure out the Australian phone connectivity. Broadconnect provides the complete solution: Teams licence management, SIP trunking, number porting, hardware, configuration, and ongoing Australian support. One call. One provider. |
Microsoft Teams Core Capabilities: What’s Included
Every Microsoft Teams Phone System deployment via Broadconnect includes the full Microsoft Teams collaboration suite alongside enterprise calling. Here is what your team gains access to from day one:
| Capability | What It Does | Business Benefit |
|---|---|---|
| Cloud-Based Calling | Make and receive calls to any Australian or international number directly in Teams | Replaces your PBX — no hardware to maintain |
| Instant Messaging & Chat | 1:1 and group chat with presence status, read receipts, reactions and search | Replaces internal email for fast communication |
| HD Video Conferencing | Host or join video meetings with up to hundreds of participants inside Teams | Client meetings, team standups, and all-hands — no separate tool |
| File Sharing & Storage | Share, store, co-author, and version-track documents via SharePoint integration | Single source of truth for all business documents |
| Call Management | Hold, transfer, forward, voicemail, do-not-disturb, call queues, and auto-attendant | Full PBX feature set inside Teams |
| Australian Numbers | Port existing numbers or provision new AU geographic, 13/1300/1800 numbers | Clients dial your existing number — nothing changes for them |
| Auto-Attendant (IVR) | Automated call routing menu: “Press 1 for Sales, 2 for Support…” | Professional first impression; calls reach the right person |
| Call Queues | Manage inbound call volume with hold music, queue position, and overflow routing | Callers always reach someone — no missed opportunities |
| Voicemail Transcription | Voicemails transcribed to text and delivered to your Teams inbox and email | Read voicemails at a glance without listening |
| Recording & Compliance | Call and meeting recording with retention policies for compliance and training purposes | Audit trail for regulated industries |
| Contact Centre Integration | Teams integrates with inbound contact centre platforms for customer-facing teams | Customer service teams managed from inside Teams |
| Multi-Platform | Windows, macOS, iOS, and Android — office, home, or mobile | Your team is reachable on any device, anywhere |
Broadconnect Flex: What Sets It Apart from Standard Teams Calling
Standard Microsoft Teams calling covers the fundamentals. Broadconnect Flex adds the enterprise-grade layer that high-performing Australian businesses actually need — deeper integrations, operator consoles, advanced call handling, and Australian support that standard Microsoft resellers cannot match.
| 📋 Integrated Apps & WorkflowsAccess Zoom, Slack, SharePoint, and Google Workspace inside Teams without switching apps. Streamline workflows across your existing tools. | 🤝 Collaborative WorkspaceSimultaneous document editing, commenting, and version history tracking so every team member can contribute in real time. |
| ⚙️ Customisable SolutionsBrand Teams to your corporate identity. Set up channels for each project or team, define access controls, and customise tabs for data security. | 📈 Scalable CommunicationAdd users, integrate new features, or expand to new locations without interrupting operations. Teams scales with your business. |
| 🔐 Enterprise-Grade SecurityEnd-to-end encryption, multi-factor authentication, advanced threat protection, and compliance capabilities meeting industry regulations. | 📱 Multi-Platform AccessWindows, macOS, iOS, and Android. Office, home, or on the road — your team stays connected and productive on any device. |
| Broadconnect Flex supports integration with third-party platforms your team already uses — including Zoom, Slack, SharePoint, and Google Workspace. Businesses do not need to abandon their existing tools to benefit from Teams calling. Flex makes everything work together. |
Which Australian Businesses Are the Best Fit for Teams Phone System?
Microsoft Teams Phone System via Broadconnect works well across a wide range of business sizes and industries. The strongest fit is businesses that are already using Microsoft 365 and want to eliminate the cost and complexity of maintaining a separate phone system.
| Business Type | Why Teams Phone System Fits | Recommended Configuration |
|---|---|---|
| Microsoft 365 businesses (any size) | Teams is already installed — adding calling is a natural extension of existing tools | Direct Routing via Broadconnect SIP Trunking |
| Hybrid and remote-first teams | Staff on laptops or mobiles need a single number that follows them anywhere | Teams mobile app + softphone — no desk phone required |
| Multi-site businesses | One phone system across all offices, managed centrally, with local numbers per site | Broadconnect Flex with per-site call routing |
| Businesses replacing legacy PBX | Old PABX is end-of-life; Teams provides a modern, cloud-based replacement without hardware | Number porting + Teams Direct Routing + Broadconnect support |
| Professional services (legal, accounting,finance) | Client confidentiality requires call recording and compliance-grade security | Teams with recording policy and compliance retention |
| Customer-facing teams and contact centres | Inbound call volume needs queues, auto-attendants, and reporting | Broadconnect Flex with contact centre integration |
| Education and government | Microsoft 365 is often already licensed; Teams calling extends the existing platform | Direct Routing with number porting and AU compliance |
| Businesses scaling quickly | Adding users in Teams takes minutes — no new hardware, no PBX provisioning | Flex with per-user licencing — scale up or down monthly |
Microsoft Teams vs. Cisco Webex: Which Platform Is Right for You?
Broadconnect deploys both Microsoft Teams and Cisco Webex. There is no commercial incentive to push one over the other — the right answer depends entirely on your business. Here is an honest comparison:
| Factor | Microsoft Teams | Cisco Webex |
|---|---|---|
| Best for | Businesses already on Microsoft 365 | Regulated industries; Cisco hardware environments |
| Calling capability | Excellent — via Broadconnect Direct Routing | Excellent — via Broadconnect Local Gateway |
| Collaboration | Best in class — deeply integrated with M365 | Strong — standalone platform |
| Hardware ecosystem | Third-party certified devices | Native Cisco desk phones and room systems |
| AI features | Microsoft Copilot — meeting summaries, coaching | Cisco AI Assistant — transcription and analytics |
| Security / compliance | Enterprise-grade Microsoft security stack | Cisco — world’s largest security company |
| Pricing | Included in M365 + PSTN via Broadconnect | From $17/user/month + PSTN via Broadconnect |
| Setup complexity | Simpler for M365 businesses | Better for Cisco-native or contact centre deployments |
| Australian support | Broadconnect — 100% AU-based | Broadconnect — 100% AU-based |
| If your business runs Microsoft 365, Teams is almost certainly the right choice. The calling capability added by Broadconnect Direct Routing makes it a full PBX replacement at a cost that is difficult to justify ignoring. If you are running Cisco hardware or operating in a highly regulated environment, Webex may be the better fit. Broadconnect will help you choose correctly. |
Why Choose Broadconnect to Deploy Microsoft Teams Phone System?
Complete Solution — Not Just the Software
Most Microsoft 365 resellers can sell you the licence. Very few can also manage the SIP trunking that connects Teams to the Australian phone network, port your existing numbers, configure your call routing, supply Teams-certified hardware, and support you when something needs attention. Broadconnect does all of it — on one account.
30+ Years of Australian Telecom Experience
Broadconnect has been delivering business phone systems and telecommunications solutions since 1990. That depth of experience means your Teams Phone System deployment is not a pilot project — it is a proven, well-understood migration that Broadconnect’s team has completed for businesses across Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional Australia.
100% Australian-Based Support
Microsoft’s own support structure is global and generalist. Broadconnect’s support team is entirely Australian-based, specialises in business communications, and knows your account specifically. When you call 1300 880 330, you speak to someone who understands your setup and can resolve issues without escalation chains.
Number Porting Managed End-to-End
Changing phone systems is stressful when it involves telling clients a new number. Broadconnect’s team manages the number porting process end-to-end — your existing Australian geographic numbers, 13/1300/1800 numbers, and direct-in-dial numbers are retained and routed into Teams without disruption to your clients.
Receptionist Console for Front-of-House Operations
Broadconnect Flex includes a dedicated receptionist console — a purpose-built operator interface within Teams that gives your front desk team a professional, efficient call management experience. See who is on a call, transfer with a click, manage call queues, and handle multiple simultaneous calls with full visibility.
Hardware Supply and Configuration
Not every role is well suited to a softphone. Broadconnect supplies and configures Teams-certified desk phones, headsets, and conference room devices for teams that prefer dedicated voice hardware. Every device is pre-configured for your Teams environment — plug in and call.
Integration with Your Broader Communications Stack
Broadconnect manages more than your Teams Phone System. If you also need business NBN, mobile SIM plans on the Telstra network, inbound 1300/1800 numbers, AI voice agents, or contact centre services — Broadconnect can manage all of it on a single account. One bill. One support number. One provider who knows your complete setup.
NSW Government Listed Supplier
Broadconnect is listed on the NSW Government’s supplier procurement platform — meeting the compliance, reliability, and capability standards required for government and regulated-sector engagements.
How Broadconnect Deploys Microsoft Teams Phone System: The Process
A smooth Teams calling deployment requires careful planning, correct technical configuration, and experienced project management. Here is how Broadconnect approaches every deployment:
| Step | What Happens | Typical Timeline |
|---|---|---|
| 1. Discovery & Audit | Review existing phone system, number inventory, call flows, and Microsoft 365 licensing status | Week 1 |
| 2. Solution Design | Design call routing, auto-attendants, call queues, voicemail policies, and Direct Routing configuration | Week 1–2 |
| 3. Number Porting | Broadconnect manages the porting of existing numbers to the Teams-compatible SIP environment | Weeks 2–3 (concurrent) |
| 4. Teams Configuration | Set up Direct Routing, dial plans, user assignments, call policies, recording settings, and operator console | Week 2–3 |
| 5. Hardware Provisioning | Desk phones, headsets, and room devices delivered pre-configured and ready to connect | Week 3 |
| 6. Testing & UAT | End-to-end call testing across all routes, devices, and user types. Broadconnect’s team validates every scenario | Week 3–4 |
| 7. Go-Live & Cutover | Simultaneous cutover from old phone system to Teams — typically over a weekend to minimise disruption | Week 4 |
| 8. Post-Launch Support | 30-day hypercare period with priority Broadconnect support for any tuning, user questions, or configuration adjustments | Weeks 4–8 |
| Broadconnect’s typical Teams Phone System deployment takes 3–4 weeks from initial discovery to go-live. For businesses migrating from a legacy PBX with complex call routing, allow 5–6 weeks. Number porting runs concurrently and does not extend the overall timeline. |
What Broadconnect Clients Say
Broadconnect supports businesses across Sydney, Melbourne, Brisbane, Perth, Adelaide and regional Australia with Microsoft Teams calling, cloud voice, and business communication solutions. Here is what some of their clients say:
| “Broadconnect’s exceptional staff are the backbone of their service. With rock-solid reliability, Nadine answers our calls promptly, often within half a ring. From our legacy Samsung OfficeServ system to seamless migration to VoIP, Broadconnect delivers outstanding service.”— William PearsonFiresense Pty Ltd — NSW, QLD, VIC | “Whenever I encounter an issue, Broadconnect’s support team is there to help. Their response time is exceptional, and they go above and beyond to resolve any concerns promptly.”— Craig HattinghReddam House Sydney |
| “CKD Automotive wants to thank you for the recent migration of 3 sites onto the Broadconnect Platform. This experience was one of the smoothest I’ve experienced. I would happily recommend every business to seriously consider the team at Broadconnect.”— Glen MathesonCKD Automotive — Pennant Hills, Brookvale & Chatswood | “Broadconnect has been taking care of our phone system successfully for a number of years. As a business operating for 50 years, we know we made the right decision. Our Service & Sales teams couldn’t be happier.”— Mark GuberinaG Brothers Motor Group — Mona Vale |
Frequently Asked Questions
Can Microsoft Teams completely replace my existing phone system?
Yes. Microsoft Teams Phone System via Broadconnect’s Direct Routing provides all the functionality of a traditional PBX — inbound and outbound calling to any Australian number, auto-attendants, call queues, voicemail, call recording, hold and transfer, and multi-device calling. Your existing phone numbers are retained through porting. Most businesses find Teams calling is a complete PBX replacement.
Do my staff need new phone numbers when we switch to Teams?
No. Broadconnect manages the porting of your existing Australian business numbers into the Teams environment. Your clients continue to dial the same numbers they always have. Staff keep their direct-in-dial numbers. Nothing changes from the outside.
Does Microsoft Teams Phone System work for remote and hybrid staff?
Yes — this is one of Teams’ greatest strengths. The Teams app on a laptop, desktop, or mobile device behaves identically to a desk phone. Remote staff can make and receive calls on their business number, transfer calls to colleagues, access voicemail, and participate in call queues from anywhere with an internet connection.
What is Broadconnect Flex and how is it different from standard Teams calling?
Broadconnect Flex is an enhanced Teams calling solution that layers enterprise voice features on top of standard Microsoft Direct Routing. Flex adds per-user calling plans with included minutes, a dedicated receptionist console for front-of-house operators, contact centre integration for inbound call handling, Teams-certified hardware supply, and Broadconnect’s managed SIP trunking and support.
Can Teams integrate with our contact centre?
Yes. Broadconnect integrates Microsoft Teams with inbound contact centre platforms to support customer-facing teams with call queues, reporting, agent management, and multi-channel customer engagement. Contact Broadconnect to discuss your specific contact centre requirements.
Do I need a Microsoft Teams Phone licence on top of my Microsoft 365 licence?
Yes. Microsoft Teams calling requires a Teams Phone licence in addition to a standard Microsoft 365 subscription. Broadconnect can advise on the correct licensing structure for your organisation and manage licence procurement as part of the overall deployment.
What happens to calls if our internet connection goes down?
Broadconnect recommends pairing Teams Phone System with a business NBN connection and 4G backup — both of which Broadconnect can provide. If your primary internet connection fails, 4G backup keeps your Teams calling active automatically. Broadconnect can also configure call forwarding rules so that inbound calls route to mobile numbers during an outage.
Is Teams Phone System available for businesses in regional Australia?
Yes. Microsoft Teams calling via Broadconnect is available nationally — Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional Australia. For locations where business-grade internet is limited, Broadconnect can provide 4G/5G fixed wireless internet as the underlying connection.
Final Verdict: Is Microsoft Teams Phone System Right for Your Business?
If your business already uses Microsoft 365 — and almost every Australian business does — adding calling to Teams via Broadconnect Direct Routing is one of the most cost-effective, operationally simple upgrades available. You eliminate a separate phone system, reduce infrastructure complexity, and give your team a single application for every form of business communication.
The businesses that benefit most are those tired of managing a legacy PBX alongside a separate collaboration platform, paying for tools that do not talk to each other. With Broadconnect handling the SIP trunking, number porting, hardware, configuration, and ongoing support, the transition is simpler than most businesses expect.
Over 30 years, Broadconnect has earned its reputation by delivering exactly what it promises — and backing it up with Australian support that actually answers the phone. Your Microsoft Teams Phone System deserves the same treatment.
| Ready to Add Calling to Microsoft Teams?Talk to Broadconnect — Australia’s trusted Microsoft Teams calling partner.broadconnect.com.au/services/microsoft-teams-flex/ | 1300 880 330 | hello@broadconnect.com.au |